Running a business from home creates a gap that most people do not look for, because nothing visible changes. The household policy was written on the assumption that the house is a house, and the exclusion that follows from that assumption is where the trouble starts.
The business use exclusion, and how wide it is
Household wordings generally exclude loss or damage connected with a business carried on at the property, and exclude liability arising from it. In practice that reaches further than people expect: business equipment, stock, records, a visitor injured while there on business, and sometimes the buildings claim itself if the insurer was never told. Clerical work with no visitors is often accepted by home insurers on request; anything involving stock, equipment or callers usually is not.
Telling the home insurer, and what they need to know
The first step is not buying a business policy, it is telling the household insurer what happens at the property. Many will accept low risk home working and note it, some will decline, and a few will restrict. Not asking risks the whole household policy on non disclosure rather than only the business part, which is the largest exposure in the situation and the cheapest to remove.
What the business policy covers instead
A home based business policy covers business equipment at home and in transit, stock, liability to visitors and clients, professional indemnity where advice is sold, and often loss of income if the house becomes unusable and the business stops. Cover for equipment taken to clients is the extension most often needed and least often bought, because the working pattern is mobile even where the address is domestic.
Customers, deliveries and the planning question
Once customers visit, deliveries arrive regularly, or staff work at the address, the property is being used commercially in a way that touches more than insurance: a lease or mortgage condition, planning, and in some cases business rates on the part used. None of those is an insurance matter, and all of them are the kind of thing an insurer's questions surface, which makes the insurance conversation a useful prompt to check the rest.
Questions people ask about home based business insurance
Does home insurance cover a business at home?
Generally not. Household policies exclude loss, damage and liability connected with a business at the property, and business equipment and stock fall outside them.
Do I have to tell my home insurer?
Yes. Not telling them risks the household policy itself on non disclosure, which is a larger exposure than the uninsured business property.
What if clients visit the house?
Then public liability is needed for visitors, and the household insurer is unlikely to accept the risk. Lease, mortgage and planning conditions may also apply.